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Bamboozled: Why doesn't N.J. require fire sprinklers in new homes?
One man's battle to install sprinklers in his under-construction home raises questions about what is and isn't required in N.J. Building a new home is a big endeavor. You want to pick the right...
View ArticleBamboozled: 6 new year's resolutions for consumers
Ways to save money and avoid scams in 2016. It's that time of year again. New year's resolution time. For many, Jan. 1 is a fresh start. A time to be optimistic, and to look ahead to a brighter...
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Bamboozled: Toys"R"Us return policy missing an important disclosure
A customer is unhappy about having a driver's license scanned to make a return. Stores can make just about any return policy they want, as long as they post the policy in a place that's easy and...
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Bamboozled: Restitution coming for stranded travel customers, but is it enough?
The state is getting some restitution for customers of Club ABC Tours, a travel company that went belly up. It seems the customers of the now defunct Club ABC Tours are soon getting at least some of...
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Bamboozled: Why clear communication with customers can make all the difference
Honda Universe promised a customer a replacement car, but a lack of communication made the customer worry that the dealer changed its mind. Communication is everything. When a business and a customer...
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Bamboozled: Sour shopping experience has sweet ending
Bamboozled asked a company to review a customer complaint, and the response led to a great customer experience. When some companies make mistakes, they fight like heck to avoid fixing the problem or...
View ArticleBamboozled: Are Ashley Madison customers getting scammed again?
Any data hack is an ugly data hack, but the one that hit Ashley Madison, the extramarital affair web site, was especially provoking given the nature of, well, why customers visited the site. Some 33...
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Bamboozled: 25 E-ZPass violations, 10 complaint letters, zero responses
One E-ZPass customer wants to know what he needs to do to get a response to his letters. Every once in a while something goes kablooey with an E-ZPass transponder. For Ralph Vuolo, kablooey is an...
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Bamboozled: Fallout for bomb shelter scammer is a big one
Al Demola, a man profiled in the Bamboozled column for six years over a variety of scam complaints, has reached a settlement with the state Three consumers who purchased bomb shelters from a New...
View ArticleBamboozled: Driver's license? Meet my tax return
Tax agencies are looking to use your driver's license to fight tax refund fraud. You're probably going to be asked to present your driver's license when you file your tax returns. But New Jersey...
View ArticleBamboozled: Gym member has a workout trying to get refund for unauthorized...
NYSC gym member says unauthorized charges for services not rendered appeared on his credit card. Peter Stewart has been a member of New York Sports Club (NYSC) in West Caldwell for several years. The...
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Bamboozled: Man accused of bomb shelter scam stiffs state on $177K settlement...
A man who signed a settlement with the state after he allegedly sold bomb shelters but never delivered them missed two deadlines to pay the state. The former customers of a New Jersey businessman with...
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Bamboozled: Broken heirlooms, a missing salesman and a surprise solution to a...
Sometimes issues presented to Bamboozled are resolved with great difficulty and months of explanation, prodding and negotiations with a company. Sometimes, no solution ever comes. But now we have a...
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Bamboozled: When fraudulent charges, a travel company and a Macy's American...
When a fake charge showed up on a women's Macy's Amex card, help was slow or non-existent. Penelope Van Osten has a Macy's American Express credit. She said she has only used to for purchases at...
View ArticleBamboozled: IRS tells fraud victims to use flawed system as a fix
Taxpayers whose info was stolen via the IRS' Get Transcript tool face new challenges to protect their identities. The IRS announced last week that more taxpayers than initially thought may be the...
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Bamboozled: How a cell phone switch trashed a customer's credit
After a T-Mobile salesman promised a consumer the company would pay off her bills with Sprint to switch to its service, the consumer faced collections, which she said was T-Mobile's fault. Andrea...
View ArticleBamboozled: Gov't robocalls a step closer to getting banned
A provision in the budget allowed government debt collectors to use robocalls. That may soon come to an end. We're getting a little closer to relief for consumers who have been hounded by robocalls....
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Bamboozled: Woman, 87, claims 'charity' fleeced her of nearly $25K
A charity took more than $23,000 in donations from an 87-year-old woman's credit cards, and she says she didn't approve the charges. A group named Care Charities called June Gillespie, 87, in June...
View ArticleBamboozled: How scammers use bank regulations to cash in on check scams
If you deposit a check from a scammer and later learn it's a fraud, you're still responsible for any money you remove from your account. We've heard variations on the scam time and time again. A...
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Bamboozled: Who should pay for repairs after accident with a rental car?
After being hit by a car rented from Avis, a driver says the company delayed sending a check for repairs. We wish more companies would take care of consumer problems without intervention. Problems...
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