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Bamboozled helps couple frustrated by pace of refrigerator repairs
Elizabeth Jacus' refrigerator has been fixed by Sears and she received compensation for food that spoiled due to the malfunction AMANDA BROWN/THE STAR-LEDGERElizabeth Jacus' refrigerator has been...
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Man fights to have brother's furniture replaced, and wins
Dan Romeo, 58, is trying to be a good big brother. He serves as legal guardian for his brother John, 49, who is mentally disabled and resides in an assisted-living facility in Warren. When John needed...
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JCP&L denies responsibility for damaging electric power surge
Nasty storms are nothing new to Allamuchy Township in Warren County, and resulting power outages are common in much of this heavily wooded area. But power surges that light up a home like a Christmas...
View ArticleVerizon fixes couple's trouble on Caller ID
Bamboozled reported the plight of Gary and Susan Marcello, Verizon customers whose outgoing Caller ID read "Golf Tee House" whenever they called Optonline phone customers. No number of calls to...
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Checks and low balances: Funds missing from woman's account reveal EPPICard's...
When Karen Muller divorced almost three years ago, the court awarded her alimony payments of $1,600 a month. Muller (no relation to the writer) originally wanted her alimony to be direct deposited...
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There's help for borrowers in dire financial straits, but be prepared for red...
The Treasury Department reported last week that only 12 percent of eligible homeowners have struck new deals on their mortgages via the federal Home Affordable Modification Program, which is supposed...
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Medical billing error created recurring health care nightmare
Imagine going to the doctor for a check-up. Or for a sprained ankle. Or for the sniffles. After you check in with the receptionist, you hear the dreaded words: your health insurance policy has been...
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N.J. man learns modifying mortgage to cut payments may impair credit rating
Dave Peterson of Warren County read our recounting of the Crisciones — the family that struggled to get a modification on their second mortgage. Peterson had a story, and a question, of his own....
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Companies must keep customers posted on delays
Claire and John Cook decided it was time for new windows for their Hopatcong home. In July, they ordered seven new windows and half-screens from Castle Windows of Mount Laurel. They signed a contract...
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Winning in court doesn’t mean problem is solved and Bamboozled tackles gas...
In July, we shared the story of Murli and Sunita Kalro, Bridgewater residents who hired Right-Way Paving and Masonry of Morristown for a driveway redo. The $6,000 job was a disaster: There were cracks...
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Beware credit fakery
It’s a common scam, but you hear the ads on radio and television all the time. They can’t all be lying, right? “Let us dramatically reduce your debt!” “We can save hundreds, maybe thousands, of...
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Union County woman loses a lifetime of belongings
Carmen Velez lost her job as a dental hygienist in November 2008. Without steady income, she had to cut expenses. Velez stored a lifetime of possessions at U-Store-It, a storage facility in Linden,...
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Same EPPICard problem, new victim
In September, we reported a case of fraud against Karen Muller, a user of the EPPICard, a state-sanctioned debit card used for child support and alimony benefits. After dozens of phone calls, Muller...
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Complaints against Elizabethtown Gas continue to surface
Everybody makes mistakes. It’s how you act after the mistake is brought to your attention that shows your character and your will to do the right thing. But every once in a while, someone makes...
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N.J. man confronts Verizon charges for service buried in fine print
There’s no way to describe the feeling when you lose someone you love. In addition to the swell of emotion, those left behind have to cope with a mess of paperwork. That’s what’s haunting Michael...
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American General agrees to reinstate a grieving N.J. family's life insurance...
Nobody wants to burden loved ones with money problems when they die. Life insurance payouts won’t take away the grief, but they can help relieve the financial strain on those left behind. That’s what...
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N.J. woman's search for relatives' burial sites in Union hits a hurdle
To Deborah Cogill, the study of family history – genealogy – is more than an interesting hobby. It’s an investigation into her health. Cogill, 55, was recently diagnosed with epilepsy. While talking...
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Verizon customer charged for calls to India — at $6.76 per minute
Ram Kappera and his wife, Lakshmi Potluri, welcomed a new baby boy to their family in early October. But in sharing their joy with family in India, the Maple Shade couple also greeted a jumbo phone...
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Homeowner fights to get chimney fixed
Earline Turner, 71, tries to keep her Plainfield home in proper working order. One of her annual tasks is to have her home’s chimney inspected. When workers knocked on her door in October 2008, saying...
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Dover resident finds car ad misleading
Harriet Buono was excited to buy a new car. She decided to turn in her 2004 Chevrolet Impala for a 2009 model of the same car. In late August, the 85-year-old woman took her trade-in to Ayers...
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